Chapter 22 - The Policy
Thomas's first operational order addressed the rule that started everything.
But he did not simply write:
AMERICAN FLAGS ALLOWED.
Instead:
Guests may carry lawful personal symbols unless they materially disrupt safety, service, or a properly permitted private event. Staff may not selectively exclude guests based on nationality or assumed viewpoint.
Evelyn approved.
Quan read it twice.
“You wrote a whole paragraph because of four tiny flags?”
Thomas smiled.
“I employ lawyers.”
Quan laughed.
Then Thomas asked:
“Why do you still work here?”
Quan hesitated.
“I thought you would fire me.”
“You apologized.”
“I still treated you badly.”
“Yes.”
Quan nodded.
Thomas continued:
“Don't ever tell another guest they're not important enough to be treated with respect.”
Quan looked down.
“I won't.”
Thomas offered his hand.
Quan shook it.
May you like
No grand redemption.
Just a second chance.
